José Carlos

José Carlos

Computer Systems Engineer

Professional with extensive experience in development, technical support, and infrastructure, specialized in delivering efficient solutions and improving the user experience.

Work Experience

  1. •

    Technical Support Engineer

    Alsuper

    Basic server administration and monitoring, including validation and restoration of critical services | Provided remote and on-site technical support to end users | Managed user accounts and security groups in Active Directory | Performed preventive and corrective maintenance on computer equipment | Diagnosed and resolved issues with printers, label printers, and radio frequency (RF) devices | Managed and tracked support tickets and incidents while prioritizing response times | Handled multiple simultaneous incidents in high-demand operational environments. Company Website
    • Internal ERP
    • I-Top
    • Team Viewer
  2. •

    Server administration

    Reckon Solution

    Managed and optimized servers to ensure system stability and high availability | Troubleshot and resolved website performance issues, minimizing downtime | Provided remote technical support to users, ensuring operational continuity and efficient incident resolution. Company Website
    • VMware
    • ESXi
    • VCenter
    • Team Viewer
  3. •

    Backend Developer

    TSOFT

    Participated in the full software development lifecycle, from design to implementation, with a strong focus on optimizing existing applications to improve performance and scalability | Made significant contributions to the development, migration, and implementation of enterprise solutions, including high-impact projects for financial institutions such as the Mexican Stock Exchange | Led the migration of the system login mechanism from a JSF and EJB-based implementation to a customized Single Sign-On (SSO) solution using JWT and a Spring Boot client. Company Website
    • Java
    • Spring Boot
    • Angular
    • Hibernate
    • Maven
    • SQL
    • Jboss
    • GitHub
    • GitLab
  4. •

    Systems Analyst

    Grupo Hergosa

    Administered and virtualized servers using VMware, ESXi, and vCenter | Managed user accounts, access permissions, and basic policies in Active Directory | Provided basic network infrastructure and security administration using Fortinet solutions | Managed and tracked incidents through Zendesk | Delivered remote and on-site technical support using TeamViewer and Remote Desktop | Performed computer virtualization, cloning, and system configuration | Executed preventive and corrective maintenance on computer equipment | Provided technical support and troubleshooting for printers, IP telephony, and structured cabling. Company Website
    • VMware
    • ESXi
    • VCenter
    • Zendesk
    • Team Viewer
  5. •

    Technical Support Engineer

    PRODECON

    Coordinated regional operations and supervised activities related to IT support and infrastructure | Led the IT department, ensuring operational continuity and timely resolution of technical requests | Implemented software for the Customer Complaints department, significantly improving operational efficiency | Performed preventive and corrective maintenance on computer equipment | Provided remote and on-site technical support to end users | Diagnosed and resolved issues with printers and IP telephony. Company Website
    • Java
    • SQL
  6. •

    Technical Support Engineer

    AUMA S.A. De C.V,

    Implemented software for the Metrology department, including migration from and replacement of the legacy system | Provided remote and on-site technical support to end users | Performed data backup and recovery procedures | Conducted preventive and corrective maintenance on computer equipment | Diagnosed and provided technical support for printers and IP telephony. Company Website
    • Java
    • C#
    • SQL

About me

I am José Carlos, a professional with extensive experience in software development, server administration, virtualization, and technical support. Throughout my career I have optimized infrastructures, improved web portal performance and provided both remote and on-site support to ensure the operational continuity of systems.

In the backend area, I have participated in key projects, optimizing applications and migrating systems to more secure and scalable solutions. My skills include working with modern technologies such as Spring Boot, JWT and Single Sign-On (SSO) integration.

I have also managed virtualized systems and networks, implementing efficiency improvements through custom software development and ensuring high performance in every project.

José Carlos