José Carlos

José Carlos

Computer Systems Engineer

Professional with extensive experience in development, technical support, and infrastructure, specialized in delivering efficient solutions and improving the user experience.

Work Experience

  1. •

    Technical Support Engineer

    Alsuper

    Server administration. | Active Directory. | On-site and remote user support | Preventive and corrective maintenance of computer equipment | Printers, scanners, and IP telephony. Company Website
    • Internal ERP
    • I-Top
    • Team Viewer
  2. •

    Server administration

    Reckon Solution

    Managed servers | Provided support for the web portal by identifying and resolving performance issues | Delivered troubleshooting support for server-related issues affecting portal functionality | Provided remote user support Company Website
    • VMware
    • ESXi
    • VCenter
    • Team Viewer
  3. •

    Backend Developer

    TSOFT

    Participated in the full software development lifecycle, from design to implementation, with a strong focus on optimizing existing applications to improve performance and scalability | Made significant contributions to the development, migration, and implementation of enterprise solutions, including high-impact projects for financial institutions such as the Mexican Stock Exchange | Led the migration of the system login mechanism from a JSF and EJB-based implementation to a customized Single Sign-On (SSO) solution using JWT and a Spring Boot client. Company Website
    • Java
    • Spring Boot
    • Angular
    • Hibernate
    • Maven
    • SQL
    • Jboss
    • GitHub
    • GitLab
  4. •

    Systems Analyst

    Grupo Hergosa

    Administración y virtualización de servidores con VMware, ESXi y VCenter. | Active directory. | Administración de Fortinet. | Administrador de Zendesk (Sistema de tickets). | Soporte a usuarios presencial y vía remota (Team Viewer y Escritorio Remoto). | Virtualización y clonación de equipos. | Mantenimiento preventivo y correctivo a equipos de cómputo. | Impresoras, telefonía IP, cableado estructuradoServer administration and virtualization using VMware, ESXi, and vCenter | Active Directory | Fortinet administration | Zendesk administrator (ticketing system) | On-site and remote user support (TeamViewer and Remote Desktop) | Workstation virtualization and cloning | Preventive and corrective maintenance of computer equipment | Printers, IP telephony, and structured cabling. Company Website
    • VMware
    • ESXi
    • VCenter
    • Zendesk
    • Team Viewer
  5. •

    Technical Support Engineer

    PRODECON

    Zone Coordinator | Head of the Systems Department | Implemented a software solution in the customer complaints area, achieving a 300% improvement in operational efficiency | Preventive and corrective maintenance of computer equipment | On-site and remote technical support for users | Printers and IP telephony. Company Website
    • Java
    • SQL
  6. •

    Technical Support Engineer

    AUMA S.A. De C.V,

    Implemented a software solution for the metrology department to replace the previous system | Provided on-site and remote technical support to users | Computer equipment repair and preparation, including fault diagnosis | Data recovery and backup | Preventive and corrective maintenance | Printers and IP telephony. Company Website
    • Java
    • C#
    • SQL

About me

I am José Carlos, a professional with extensive experience in software development, server administration, virtualization, and technical support.. Throughout my career I have optimized infrastructures, improved web portal performance and provided both remote and on-site support to ensure the operational continuity of systems.

In the backend area, I have participated in key projects, optimizing applications and migrating systems to more secure and scalable solutions. My skills include working with modern technologies such as Spring Boot, JWT and Single Sign-On (SSO) integration.

I have also managed virtualized systems and networks, implementing efficiency improvements through custom software development and ensuring high performance in every project.

José Carlos